Departure before 15 days:

1. At the time of Confirmation: Token amount (advised by the Serene Andaman Tour and Travels , in case of non- refundable hotel booking in the package full amount of booking is required)
2. Land package to be cleared 15 days before the departure. (In case of non refundable hotels or few destinations or cruise bookings full amount is required before the deadline mentioned - Rate of exchange difference applicable)

Departure within 15 days:

• At the time of Confirmation full amount is required
• Within 48 hours complete payment tickets and vouchers will be released (exception group departures)
• Any payment within the bracket of 10 days from departure should not to be through cheque (other bank).

Payment Policy:

• 50% booking amount of total tour cost to initiate a booking if travel date is more than 30 days from the date of booking.
• 75% pay amount after the all confirmation of regarding your booking.
• 100% pay amount before 10 days of the departure date.
• Full payment is required on confirmation of all services and before departure.
• The above mentioned payment policy will not be considered in the case of peak season travel period. In that case you will be getting full / balance payment mail from operation team.

Cancellation Policy:

If you want to cancel your booking, you must notify us in writing. No cancellation or changes are allowed after departure.

Cancellations are subject to the following charges:

• 30 days & prior to arrival - 10% of the tour/service cost.
• 29 days to 15 days prior to arrival - 50% of the tour/service cost.
• 14 days to 08 days prior to arrival - 75% of the tour/service cost.
• 07 days & less, prior to arrival or no show - NO REFUND.
• Surcharges on Christmas and New Year period. Few destinations which overrules the below policy and come under 100% cancellation.

Cancellations are subject to the following charges:

• Up to 30 days prior to departure: 50%
• 29 to 15 days prior to departure: 75%
• 15-0 days prior to departure: 100%

Payment & Pricing:

• We urge our esteemed customers to make the complete payment at the time of booking to avoid any charges arising out of fluctuations.
• In case of part payments, Serene Andaman Tour and Travels tours and travels reserves all rights to charge the higher value applicable as per the quote, till the time final payment does comes in.
• During the period of traveling, any loss or damage caused to the customer shall be the sole responsibility of the customer only in case the insurance is not done. In case the insurance is done then Insurance Company is solely responsible for any such loss. Serene Andaman Tour and Travels tours and travels shall NOT be responsible for any loss or damage caused to the customer while travelling.
• In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by Serene Andaman Tour and Travels tours and travels in Port Blair, Andaman & Nicobar Islands and the matter shall be subjected to the jurisdiction of Port Blair Courts only.